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INDONESIA
JURNAL MANAJEMEN BISNIS
Published by Universitas Muslim Indonesia
ISSN : 20887086     EISSN : 26211971     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen, Bisnis pertama kali diterbitkan pada tahun 2014. Jurnal Manajemen Bisnis adalah jurnal ilmiah yang memuat artikel-artikel studi baik empiris maupun konseptual yang berkaitan dengan Keuangan, Pemasaran, Sumberdaya Manusia, Operasional, Strategi, Sistem Informasi , e-Business dan Etika Bisnis berdasarkan kearifan lokal. Jurnal Manajemen Bisnis telah memperoleh ISSN Cetak dan ISSN Online yang dikeluarkan oleh Lembaga Ilmu Pengetahuan Indonesia (LIPI).
Arjuna Subject : -
Articles 6 Documents
 1 
Search results for , issue "Vol 5 No 2 (2018): September - Manajemen Bisnis" : 6 Documents clear
ANALISIS CUSTOMER EXPERIENCE DENGAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) – SUATU STUDI PADA PELANGGAN TELKOM INDIHOME REGIONAL III BANDUNG Syahnur, Muh. Haerdiansyah; Soeharijanto, Moch.; Tazlie, Lili
JURNAL MANAJEMEN BISNIS Vol 5 No 2 (2018): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (438.033 KB) | DOI: 10.33096/jmb.v5i2.7

Abstract

This research was conducted to determine the comparison between customer expectations and company performance. The object of this research is Telkom IndiHome product customer care service by taking the subjects of 100 Telkom IndiHome Regional III Telkom customers who have interacted with Telkom IndiHome customer care services. The results obtained from the comparison between expectations and performance obtained a level of suitability of 69.215%. Furthermore, from the analysis technique of Importance Performance Analysis (IPA), there are eight attributes that are in the top priority of the company to be improved, the two most important things are: the accuracy of service fulfillment as promised and the speed of resolution of the disturbance. Penelitian ini dilakukan untuk mengetahui perbandingan antara harapan pelanggan dan kinerja perusahaan. Objek penelitian kali ini adalah pelayanan customer care produk Telkom IndiHome dengan mengambil subyek 100 pelanggan Telkom IndiHome Regional III Kota Bandung yang pernah melakukan interaksi kepada layanan customer care Telkom IndiHome. Hasil yang diperoleh dari perbandingan antara harapan dan kinerja didapatkan tingkat kesesuaian sebesar 69,215%. Selanjutnya dari teknik analisis Importance Performance Analysis (IPA) maka terdapat delapan atribut yang berada pada prioritas utama perusahaan untuk dilakukan peningkatan, dua hal yang paling penting diantaranya adalah : ketepatan pemenuhan layanan sesuai yang dijanjikan dan kecepatan penyelesaian gangguan.
ANALISIS DAMPAK HUMAN RELATION DAN LINGKUNGAN KERJA FISIK TERHADAP ETOS KERJA PEGAWAI BPJS KESEHATAN CABANG MAKASSAR. Najib, Rini Oktaviani; Ramlawati, Ramlawati
JURNAL MANAJEMEN BISNIS Vol 5 No 2 (2018): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.884 KB) | DOI: 10.33096/jmb.v5i2.34

Abstract

This study aims to examine the influence of work environment human relations on the work ethic of BPJS Health Main Branch Makassar. This study uses a sample of all 49 employees, the survey was conducted from May to July 2018. Data were analyzed using the IBM Statistics SPSS 22 program. The results of this study indicate that: (1) Human relations, physical work environment, have a significant effect towards work ethic (2). The most dominant environment influences the work ethic of employees of the BPJS Kesehatan Makassar Branch. Penelitian ini bertujuan untuk menguji pengaruh human relation lingkungan kerja terhadap etos kerja BPJS Kesehatan Cabang Utama Makassar. Penelitian ini menggunakan sampel dari seluruh jumlah pegawai sebanyak 49 orang, survei dilakukan pada bulan Mei sampai dengan Juli 2018. Data dianalisis dengan menggunakan program IBM Statistik SPSS 22. Hasil penelitian ini menunjukkan bahwa : (1) Human relation, lingkungan kerja fisik, berpengaruh signifikan terhadap etos kerja (2). Lingkungan yang paling dominan berpengaruh terhadap   etos kerja pegawai BPJS Kesehatan Cabang Makassar.
PENGUATAN KOMPETENSI, LINGKUNGAN KERJA DAN PENDIDIKAN DALAM MENINGKATKAN KINERJA KARYAWAN BPJS KETENAGAKERJAAN CABANG GORONTALO Hendrayanto, Hendrayanto; Kamidin, Masruhi
JURNAL MANAJEMEN BISNIS Vol 5 No 2 (2018): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.94 KB) | DOI: 10.33096/jmb.v5i2.36

Abstract

This study was conducted with the aim of knowing and analyzing the dominant variables influencing employee performance at the BPJS Work Office in the Gorontalo Branch Office. This study uses data collection techniques through questionnaires and literature studies with data analysis techniques for quality testing (validity and reliability test), classical assumption test (normality test, multicollinearity test and heterokeddasticity test), multiple linear regression analysis and hypothesis testing (partial test and test simultaneously). Based on the results of regression testing, the results show that the dominant variable that influences employee performance at BPJS Employment in the Branch Office of Gorontalo is the work environment, the reason being that it has the largest beta value when compared to competency and education variables.
ANALISIS PENERAPAN ANGGARAN PROYEK (STUDI KOMPARASI PADA PT. CEMPAKA NUSANTARA DAN PT. JONJORO PANRITA KAMPONG) Nasrullah, Nasrullah
JURNAL MANAJEMEN BISNIS Vol 5 No 2 (2018): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (229.681 KB) | DOI: 10.33096/jmb.v5i2.47

Abstract

The role of management control over the object of research at PT. Cempaka Nusantara on the implementation of the project has a role to play in the effectiveness of the budget towards the realization of the project costs with a range of 26.28% while at PT. Jonjoro Panrita Kampong with a range of 54.21% with a time range between 2011-2015. The results of the study show that control is how management, especially project management, can control the use of components of raw material costs, labor, overhead and fixed costs, thus that the project can be completed by contributing to the company thus that this is expected to be profit.
PENGUATAN HUBUNGAN ANTARA LEADERSHIP STRATEGY, KNOWLEDGE MANAGEMENT DAN ORIENTASI BISNIS TERHADAP KINERJA UKM Rukaiyah, St.; Muliana, Muliana
JURNAL MANAJEMEN BISNIS Vol 5 No 2 (2018): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (245.81 KB) | DOI: 10.33096/jmb.v5i2.52

Abstract

In theory there are only 2 types of business typologies, namely craftsman entrepreneur and opportunistic entrepreneur. Both have unique and different characteristics in carrying out the pace of their business, including the technical and strategic steps to determine a sustainable business. In this case the pattern of leadership and knowledge of business and business orientation certainly plays its role which in turn will provide final confirmation of the sustainability of a business activity. The purpose of this study is to analyze the extent of leadership roles, knowledge of management and business orientation towards business performance. This study took a sample of business people with SME status in Makassar City. Research approach with quantitative analysis with linear regression analysis method. The results of this study stated that leadership strategy, knowledge management and business orientation had no significant effect on the performance of SMEs.
MEWUJUDKAN KEPUASAN KERJA MELALUI PENINGKATAN KOMPENSASI BAGI KARYAWAN Rina, Rina
JURNAL MANAJEMEN BISNIS Vol 5 No 2 (2018): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (326.743 KB) | DOI: 10.33096/jmb.v5i2.57

Abstract

compensation is one of the implementations of HRM functions that are closely related to all types of awards that aim to increase work passion and job satisfaction. Compensation is deemed important in order to avoid negative prejudices arising from a sense of injustice between management and the labor force. This study aims to find out to analyze the relationship of compensation to Job Satisfaction. Data analysis method in this study uses regression analysis by involving all employees as many as 94 employees. The results showed that compensation had a positive and significant effect on Job Satisfaction.

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